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Warehouse Sale FAQs

When is the sale?

The Warehouse Sale starts 6:30PM AEDT Tuesday (17/11) and ends midnight AEDT, Thursday (19/11).

Is everything on sale?

Yes! Up to 50% absolutely everything, while stock lasts.

How do I receive a discount during the sale?

All shoes will be individually reduced in price on our website. Simply add the product to your cart and proceed to check-out. Happy shopping!

There is NO discount code to further reduce items, the sale is NOT in conjunction with any other offer.

When can I expect to receive my order?

Sale orders may take up to 10 business days to leave our warehouse. If you’ve ordered multiple pairs of shoes, you may receive more than one parcel as our stock is spread across multiple locations.

In addition, Australia Post is experiencing major delays due to COVID-19 reductions in domestic flights between capital cities. PLEASE ALLOW AN ADDITIONAL WEEK beyond normal sale delivery times to receive your order.

If you’re within Australia and New Zealand, you will receive tracking information from Australia Post, with email notifications sent when your order is printed and dispatched, and when your shoes are picked up, in transit and delivered. International orders are sent via DHL Express, with tracking information sent upon dispatch.

Will stock be replenished before the sale? Can I pre-order an item at the sale price?

Unfortunately, not. The sale is only while current stock lasts.

Are items in my cart reserved?

Adding shoes to your cart does not reserve the stock. Your shoes will only be secured once you have completed checkout.

Can I shop in-store during the online sale?

The Warehouse Sale is only available online.

How much does shipping cost to my area?

We offer free shipping (via Australia Post or DHL) on all orders over $150AUD. For orders totalling less than $150, shipping within Australia is $15. International shipping varies by country.

Please note, gift vouchers do not contribute to the minimum $150AUD order total required for free shipping.

The website has sold out of my size. Is it available in one of the stores?

If your size isn’t showing up on our website, then we are out of stock across all of our stores.

If you would like to know when the shoe is re-stocked, please login to your online account, click on your size you wish to purchase (i.e. 38 – Notify me), and then click ‘Email when re-stocked’. You’ll be the first to know when we receive a re-stock.

If the item says, ‘Out of stock’ we will not be reordering this item. Sorry!

I accidentally bought the wrong style or size! How do I change my order?

Unfortunately, we are unable to change your order once it has been placed. To ensure you don't miss out on the shoe you want, we recommend placing a second order, and chatting with us live on our website to request cancellation of your initial order, look out for the blue bubble on your screen! Please make sure you include the order number and the item(s) you wish to cancel. Alternatively, email info@bared.com.au.

I can’t get through on your phone line.

Online sales are a busy time at Bared. You can chat with us live! Look for the blue bubble on our website and will get back to you ASAP! Alternatively, you can select to receive a call back and one of our team members will return your call as soon as they are available (this will save you waiting on the phone) or you can leave us a voicemail, and we’ll do our best to get back to you as soon as we can. We will return your voice message by the end of business each day.

I placed an order and input my address incorrectly! Help!

Oh no! Please chat with us live ASAP, let us know your name, order number and the address you wish to send your order to! If your shoes haven’t left our warehouse, we’ll do our best to amend the address prior to dispatch. Alternatively, email info@bared.com.au with above details.

If your order has left our warehouse, unfortunately, we can’t amend your order. Please login to your Australia Post account and submit a re-direction request (this link will appear on your shipping notification email). If your order is being delivered outside of Australia/New Zealand, you can select a new address via DHL’s On Demand Delivery portal.

Can I pick up my order in-store? What about express post?

Store pick up and express post are not available for purchases made during our online sale. Please allow up to 10 business days for your order to be dispatched from our warehouse.

The website doesn't like my shipping address. What do I do?

Please make sure your postal address has less than 50 characters in the address field. If you require more characters (e.g. you wish to include a business name or need to give us delivery details) please include this extra information in the notes section at checkout.

Help! I can't make a profile.

Please double check that you have filled in every field! 'STATE / PROVINCE' and 'HOW DID YOU HEAR ABOUT US' are the most commonly missed fields.

If you are still having issues then please start a live chat with us, or call (03) 9509 5771, or email info@bared.com.au us and we can help you out. We’ll do our best to get back to you ASAP!

Help! I'm getting an error message at checkout.

There are two common reasons you may see an error message at checkout: the address you have listed in your profile doesn't match your card's billing address, or you have logged in elsewhere.

You can check your billing address is correct by clicking your name in the top right-hand side of the screen and editing your Personal Information. If your billing information is correct and you are still experiencing difficulties, try emptying your cart and logging out of your account, refreshing your browser and logging in again. If you're unable to re-add certain sizes or styles, they have unfortunately sold out.

Do you offer AfterPay or any 'Buy Now, Pay Later' shopping platforms?

You can shop our website using Klarna! Klarna makes online shopping super easy, spreading the cost of your shoes over four interest-free instalments, automatically charged every two weeks. For more information, see here.

Help! I’m stuck on the payment processing screen.

Please do not refresh your page on the payment processing screen. This may result in multiple payments.

If you are double charged, you can chat with us live! Look for the blue bubble on our website and will amend your order immediately! Alternatively, email info@bared.com.au with your full name, and order details.

I'm unsure of my size, how do I determine what size to purchase?

If you're unsure about sizing, please refer to our Size Chart. You can also filter by size, colours, features and price under each category. It might be worth taking an inventory of your shoe wardrobe and figuring out your average European size! We always recommend you order your usual size.

I only received half my order?

If you ordered multiple pairs of shoes, remember they may be shipped separately, depending on the location of the stock. It takes up to 10 business days for us to ship all orders - please wait for this timeframe to elapse before you start to panic. ;) You will receive shipping notifications when your order is printed and sent.

Can I put something on hold?

We are unable to hold, place items on layby or transfer items between stores during sale periods.

How do I use my store credit or gift voucher during the promotion?

To use your store credit online, simply add shoes to your cart as normal, and when you get to the checkout screen click “Apply a gift voucher” and input your gift voucher code.

If your gift voucher code doesn’t work, please call (03) 9509 5771, or if you’re concerned your size may sell out, we suggest purchasing the shoes and letting us know in the notes section at checkout that you have a voucher. We will then apply your voucher to your purchase, and refund the amount you have overpaid to your credit card or PayPal account.

I have lost my gift voucher, but want to use it.

You can see your gift voucher code and value in the “Gift cards and store credit” section of your online customer profile (or “Check gift card” on mobile). You can view your customer profile by clicking your name at the top of your screen.

Can I use two gift vouchers for one purchase?

You sure can! Simply apply both gift voucher numbers (separated by a comma) into the one Gift Card field at checkout.

When should I expect my order confirmation email?

You should receive an order update via email within 48 hours of purchasing. If you don't receive confirmation after this timeframe has elapsed, please chat with us live or email us at info@bared.com.au.

Can I return shoes I purchase during the sale?

We’re happy to offer you either an exchange or store credit (for the amount paid) for any shoes purchased during the sale – we’ll even pay the return postage (for customers within Australia)! Alternatively, we're happy for you to pop into one of our stores for some help with the fit, to exchange or to return for a store credit. Unfortunately, we cannot refund sale items.

Can you send me some extra shoes to try?

We love being able to send out extra shoes for you to try with your order. It’s a great way to compare sizes and styles. Unfortunately, we are unable to send out extra pairs with sale purchases.

If the shoes you order don’t fit or you don’t like them, give us a call or contact us on Live Chat after the online sale has finished (Thursday 19th November) and we’ll be happy to send shoes out as normal.

Will you honour the sale price on exchanges?

We're more than happy to honour the sale price for a straight size swap of the same style, however, any colour or style change will be processed at full price.

If I return shoes, when can I expect my store credit?

Due to the high volume of orders during sales and promotions, please allow up five business days after the shoes have arrived at our warehouse to receive your store credit/gift voucher via email.

Help! I've been double charged.

Oh no! We're terribly sorry for the inconvenience, you can chat with us live! Look for the blue bubble on our website and will amend your order immediately. Please include your full name, postal address, and order details. Alternatively, email us at info@bared.com.au. We'll have this resolved ASAP.

Can I lay-by my order?

Unfortunately, not. We don't accept lay-bys or rain checks on sale items.

I’m having issues with your website.

If you’re having any issues shopping on our website, please try placing an order on another device (mobile, tablet, laptop or desktop) or use a different payment method (Credit Card/PayPal).

If you’re having no luck, give us a call and we can process your sale over the phone for you. Keep in mind the phones are often very busy so if you can’t get through either try again a bit later or leave us a voicemail and we’ll get back to you as soon as we can.

Alternatively, please try emptying your cart, logging out of your account, refreshing your browser and logging back in and re-adding the items to your cart. If you’re unable to re-add them, they have unfortunately sold out.

Can't find what you're looking for?

If you still have questions regarding our sale or your order, you can chat with us live! Look out for the blue bubble on our website. Alternatively, please call (03) 9509 5771, or email info@bared.com.au.

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Pop your email here and we’ll prove it. We'll keep you up to date with new arrivals, collaborations and promotions.

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