End of Season Sale FAQs
About The Sale
When is the sale?
What are the terms & conditions of the sale?
Is everything on sale?
How do I receive a discount during the sale?
Fitting & Product
I am unsure of my size, what size should I purchase?
Can you send me some extra shoes to try?
Can I book a Virtual Fitting?
Can I put something on hold?
Orders & Delivery
Are the items in my cart reserved?
Can I lay-by my order?
Are the stores open during the sale?
The website has sold out of my size. Is it available in-store?
Can I pick up my order in-store? What about express post?
Do I have to pay for shipping?
When can I expect to receive my order?
Payment
How do I use my store credit or gift voucher during the promotion?
Can I use two gift vouchers for one purchase?
Can I transfer my store credit to someone else?
Do you offer any ‘Buy Now, Pay Later’ options on sale purchases?
Returns & Exchanges
Can I return shoes I purchased during the sale?
If I return shoes, when can I expect my store credit?
I only received half my order?
I accidentally bought the wrong style or size! How do I change my order?
I placed an order and input my address incorrectly! Help!
Website & Customer Service
I can’t see sale prices?
I can’t get through to your phone line.
I’m having issues with your website.
Can't find what you're looking for?
Still have questions?
If you still have questions regarding our sale or your order, you can chat with us live here, or look out for the blue bubble on the bottom right of our website. Alternatively, please call (03) 9509 5771.