Returns and Exchanges
Our customer service is like no other - real people, real help, real-time.
If you’re unsure about fit or sizing or tossing up between styles, we’re here to help! If you’re in Australia or New Zealand we’ll send you extra pairs to try at no cost to you - so you can compare sizes or styles and use our nifty fitting options to suit you!
With no request too big or small, our entire team are expertly trained and fitted with all the tools to help find the right shoes for you.
Just look for the blue bubble on the bottom right of your screen, or click ‘Chat now’ to chat with us live!
Available everyday between 8:00am - 10:00pm AEST
First things first: we want you to LOVE your new Bared shoes.
Like, really love them. We also know that our customer service – both in store and online – is second to none.
We’ll do our absolute best to make sure your shoes fit just right, but sometimes – despite our many fitting options – some shoes and some feet just aren’t a good match, or maybe you’ve changed your mind.
No matter the reason, we’ll offer an exchange, store credit or refund for any full priced purchase that is returned in as-new condition within 60 days of purchase. We’ll also happily exchange or offer a store credit (for the amount you’ve paid) for sale items or items purchased at a discount that are returned in as-new condition within 60 days of purchase.
If it’s after 60 days, we’d still love to help you if we can, so please email email@example.com, live chat or call us on +613 9509 5771.
Returns & exchanges are processed a little differently, depending on whether you’re an international customer or reside within Australia & New Zealand. If you’re organising returns internationally, scroll down a little further.
Online Returns & Exchanges within Australia and New Zealand
We’re so sure you’ll adore your new Bared shoes that if it’s not love at first try, we’ll send you a second (or even third!) pair – at no cost to you – so you can compare sizes or styles and try the different fitting options our fitting packs allow.
We only ask that you wear your shoes around the house (on carpet) first, as we can only accept returns for shoes in as-new condition. If you’re still not walking on sunshine, we’ll happily pay the return shipping on any or all pairs, just email firstname.lastname@example.org, live chat or call us on +613 9509 5771 for a return shipping label.
We send all orders in compostable shipping bags, to minimise our environmental impact. These compostable bags can be re-used, so that our Bared shoe boxes stay protected in transit. Simply peel off the second sticky strip from your compostable bag to return your shoes to us. All returns need to be lodged in person at an Australia Post or New Zealand Post shop.
Once we receive your shoes at Bared HQ, we’ll process a refund OR offer you a store credit (for the amount paid) and add a bonus $25 it for any full-priced purchase. If you purchased your shoes at a discounted or sale price, we will issue a store credit (as per our above terms). We’ll email your new receipt to you – store credits can be used in our stores or online, and they don’t expire! Please note, it can take up to 24-48 hours, or 5 days during promotional periods, to process your return upon receipt of it at Bared HQ.
Online Returns & Exchanges – International
Like our Australian customers, we’ll happily send you a second (or third!) pair so you can compare sizes or styles and try the different fitting options our fitting packs allow.
Please keep in mind if you need to return your new Bared shoes, return postage costs, plus any applicable customs duties or taxes, if we are sending you out additional pairs to try, are at your expense. If you have any fitting or shipping queries before placing your order, please email email@example.com, live chat or call us on +613 9509 5771. We’ll do our best to help!
We send all orders in compostable shipping bags, to minimise our environmental impact. These compostable bags can be re-used, so that our Bared shoe boxes can stay protected in transit. Simply peel off the second sticky strip from your compostable bag to return your shoes to us.
If you’re located outside of USA, Canada, Japan, Hong Kong or Singapore, please send returns (including original packaging, receipt and fitting pack – if included) to:
Warehouse 19, 18-20 Edward Street,
Oakleigh VIC 3166
Alternatively, we can obtain a return postage quote from DHL for you. If you’d like us to obtain a quote on your behalf, please email, call or live chat with us.
If you’re located within the USA, Canada, Hong Kong, Japan or Singapore, we have some good news! We know international return shipping doesn’t come cheap. To help, we now subsidise the cost and offer flat rate returns with DHL! See below:
- USA & Canada: $55;
- Japan, Hong Kong & Singapore: $45
The cost of your return can be deducted from your refund or store credit or paid in advance, depending on the circumstances. To arrange a DHL return, please email us at firstname.lastname@example.org with your order number and the shoes you wish to return – we’ll email you back with a returns label, commercial invoice and instructions on how to book your pick up online through DHL.
After receiving and processing your return at Bared HQ, we’ll email you an updated receipt.
As always, if you’re having any trouble with your shoes, or have any questions, please call us on +613 9509 5771, email email@example.com or live chat with us.
We pride ourselves on the quality and materials used to manufacture our shoes, so if for whatever reason you’re not happy with their wear, please consider the following:
Within three months of purchase, we’ll repair a MINOR FAULT at no cost to you!
A minor fault is a problem that is easily fixed, such as a rubber outer sole lifting slightly or a broken lace.
Within three months of purchase, we’ll either replace or offer a refund for a MAJOR FAULT, depending on your preference.
A major fault is a problem that would have prevented you from purchasing if you’d previously known about it, such as:
- The shoes are unsafe.
- The shoes are significantly different from the sample or description.
- The shoes don’t offer what we said they would, what you asked for, or can’t be easily repaired.
As our customer, you’re our top priority! We’ll never leave you with shoes you don’t love. If you have any questions regarding fit, leather care, or anything footwear, just call +61 3 9509 5771, email firstname.lastname@example.org or live chat with us.
Our returns policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us.
If your shoes are not of acceptable quality, not fit for their purpose or are different from the description or sample (keeping in mind leather is a natural product, and variances are entirely normal), then you may be eligible for a refund, exchange or any discount of the shoes, should you choose to keep them.
If your shoes are damaged through misuse, accident or abnormal use, the Australian Consumer Law may not apply, and Bared Footwear may not provide a refund, exchange or repair. An original proof of purchase is required before providing a remedy under the Australian Consumer Law.
Shoes marked as seconds or samples cannot be returned as that fault was identified at the time of purchase. if the seconds or samples product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.
Our customer service team are unable to review any worn or used shoes via phone, email or live chat. All shoes must be physically returned (mail or in-store) to be processed, or images emailed to email@example.com as a preliminary measure. Please contact us to arrange this.
Online, In-Store and Warehouse Sales and Promotions
As stated above, we are unable to refund sale items or items purchased at a discount, however, we are committed to helping you find the perfect fit.
If you’re unable to find the perfect fit, we'll happily facilitate an exchange for you or issue you with a store credit (that has no expiry!).
If you’re unhappy with fit, or seek an alternative size or style on a sale item, please email us at firstname.lastname@example.org and we’ll do our best to help you find a shoe that fits.
Can’t find what you’re looking for?
We’re here to help! Just look out for the blue bubble on the bottom right of your screen, or click 'Chat now' to live chat to with one of our Bared Footwear experts.
Available everyday between 8:00am - 10:00pm AEST