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Bared Footwear

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FAQ

  • New Website
  • COVID-19 Response
  • Product
  • Fitting
  • Exchanges & Returns
  • Delivery
  • Orders
  • Website
  • Payment
  • Social Competitions
  • More?

New Website

How do I log into my existing account?

Welcome to our new site! To see your past purchase history, check gift card balance and track future orders, you'll need to create a new profile. To do so,

  1. Create an account here.
  2. Verify your email address via email. (It may be hiding in your junk!)
  3. Voila! You're all set up.

Will I see my order history on my account?

Yes! If you've shopped with us before, your order history will be visible in your account. Simply register using the same email as your existing account.

COVID-19 Response

What are you doing in response to COVID-19?

The wellbeing of our team and community is incredibly important to us. We are working hard to keep those around us safe and connected.

We are taking the state’s health and hygiene protocols very seriously. Most of our team are working from home, while our warehouse crew are maintaining distance when packing your orders and carrying out multiple daily cleaning procedures.

Are your stores open?

No! Due to the current regulations in Victoria, our Melbourne doors are closed until it's deemed safe to reopen. In this new norm, our priority is to keep our customers, team and the wider community safe. Don't worry! Our online store is still open.

Can I shop online?

Our online store is open for business! You can shop with us 24/7 from the comfort of your couch.

We’ve extended our online customer service hours to chat all things footwear, we’re readily available from 8AM to 10PM, every day of the week.

I bought shoes during the sale, how long do I have to return them?

We have extended our exchange and returns period to 60 days. As always, if you’d like to compare sizes or test-drive another style, we’ll happily send you shoes to try.

Don’t forget, we cover all shipping costs within Australia & New Zealand!

Is delivery taking longer than usual?

Yes! Australia Post have advised that they are experiencing delivery delays due to a reduction in domestic flights between capital cities. Please allow an additional week on top of normal delivery times before getting in contact with us regarding your parcel. If it has been longer than two weeks, please let us know so that we can lodge an investigation with Australia Post as to the whereabouts of your parcel. Remember, we've just extended our returns period to 60-days!

Product

What materials do you use to make your shoes?

We predominantly use leather, nubuck and suede for all our shoes – even our famous biomechanical footbed is leather lined so your feet can breathe! Leather moulds to the shape of your foot over time for maximum comfort.

Depending on the style, our soles are either leather, resin or rubber (for added comfort!). Please see the descriptions on the individual product pages for more information.

Why are Bared shoes better for my feet?

You're in for a treat, check out The Bared Difference to find out more.

Can I put my orthotics in the sandals?

Our sandals don’t cater for orthotics. While not corrective, our in-built biomechanical footbed provides optimum support and maximum comfort and is a great compromise if you’re not able to wear your orthotics.

Are your casual lace-ups good for walking?

Our lace-ups do not replace athletic shoes. We don’t recommend running a marathon in them, however, if you’re running errands, travelling the world, or on your feet all day they are a fantastic option!

Fitting

I'm unsure of my size!

You're in luck! We have a Size Chart.

How can I be sure I am getting the right fit?

If you have any concerns about fit, chat with us live! Just look for the blue bubble on the bottom right of your screen.

To ensure you find a shoe that fits, we’re available seven days a week (during business hours) to discuss fitting options and make style suggestions. Alternatively, give us a call on +613 9509 5771.

We’d recommend checking out the product descriptions for fitting suggestions. You can also filter your search in each product category by using the filter bar to the left of the screen. You can filter by width, orthotic friendly, heel height, closed/open toe and colour.

If you’re still unsure about size, or tossing up between styles, we’ll happily send you a couple of styles to try at the cost of just one! When checking out, just mention in the comment section at checkout which other pair you’d like to try, and we’ll send them along with your order at no extra cost (except during sales and promotions).

If you’re in Australia, contact us once you’ve decided on the perfect pair, and we’ll send through a returns label, so you can return any ill-fitting pair/s back to us free of charge.

If you’re outside of Australia please note that you will need to cover your own return postage costs and any customs/duties/applicable taxes.

What don't you have half sizes?

Compared to Australian/American sizes, European sizes are much closer together. As we’re able to change the thickness of the footbed in most cases, this provides the ability to replicate the fit of a half size.

If you’re unsure about sizing, see our Size Chart, or call us on +613 9509 5771.

What is The Fit Kit?

Every Bared style that includes an orange footbed comes with The Fit Kit. This allows you to change the fit of your shoes to best suit your foot type

Learn more about The Fit Kit.

I have narrow feet, will your shoes fit me?

Yes! Every Bared style that includes an orange footbed comes with The Fit Kit. This allows you to change the fit of your shoes to best suit your foot type.

To accommodate a narrow fitting, simply remove the full-length footbed and stick the forefoot cushion to the bottom of the full-length footbed, then pop the full-length footbed back in the shoe. Immediately you will feel a snugger fit, plus you get bonus cushioning! Score!

Learn more about fitting narrow feet.

If you're looking at a style without an orange footbed, we have plenty of options to accommodate your foot type. Chat with us live to find out more.

I have wide feet, will your shoes fit me?

Yes! Every Bared style that includes an orange footbed comes with The Fit Kit.
 This allows you to change the fit of your shoes to best suit your foot type.

To accommodate a wide fitting, simply remove the full-length footbed and replace it with the thinner version. Immediately you will feel a snugger fit, plus you get bonus cushioning! Score!

Learn more about fitting wide feet.

If you're looking at a style without an orange footbed, we have plenty of options to accommodate your foot type. Chat with us live to find out more.

Exchanges & Returns

What is your exchange policy?

We'll always try to make sure your shoes fit just right, but sometimes - despite our many fitting options - some shoes and some feet just aren't a good match, or maybe you've changed your mind.

No matter the reason, we'll offer an exchange, store credit or refund for any items purchased at full price that are returned in as-new condition within 60 days of purchase. We'll also happily exchange or offer a store credit (for the amount paid) for sale items or items purchased at a discount that are returned in as-new condition within 60 days of purchase. If it's after 60 days we'd still like to help if we can, so please call or email us for a chat.

For more information, see our Returns & Exchanges Policy.

Can I exchange/return shoes I've bought online in one of your stores?

Absolutely! Check out our Store Locations for opening hours.

How do I return my shoes?

If you haven’t found your dream shoe, we’ll happily send you alternative sizes or styles for you to try/compare at no cost to you! Just chat with us live and we can organise them in real-time.

Otherwise, we’ll happily arrange a returns label so you can send the shoes back to us at no cost to you (Australian and New Zealand customers only).

Find out more about International Returns.

Delivery

I need my shoes ASAP, do you offer express shipping?

If you’d like your shoes as quickly as possible, please select the ‘Express Shipping’ option at checkout for an additional AUD$15. Please note, this option is unavailable during sales and promotions.

Australia Post has advised that they have temporarily suspended the express post guarantee of next day delivery as they cannot currently commit to this timeframe. Express post is still available, however, parcels may not be delivered next business day every time.

If you’re unsure whether you’re in the next business day delivery network, see here.

Can I pick up my shoes in-store?

Unfortunately, you are unable to pick up shoes in-store as our Armadale and Manchester Lane stores are closed due to COVID-19.

Do you ship internationally?

We sure do! We ship anywhere in the world via DHL Express (and Australia Post if you’re in New Zealand!). If you're an international customer, please be aware of your country's applicable customs duties and taxes, as we cannot be responsible for any additional costs incurred, including freight charges, refused shipment or unclaimed goods.

If you are located in the United Kingdom, please email info@bared.com.au to place an order.

Unfortunately, due to laws and regulations, we are unable to ship to Russia.

Orders

I accidentally bought the wrong style or size! How do I change my order?

If you’ve purchased the wrong shoe, chat with us live as soon as possible and we’ll try to amend your order before it’s posted.

Just look for the blue bubble on the bottom right of your screen.

We’re available seven days a week (during business hours). Alternatively, give us a call on +613 9509 5771.

If you’ve placed an incorrect order during a sale period, we recommend placing a second order for the shoe you actually want and chatting with us live to request cancellation of your initial order.

Please make sure you include the order number and the items you wish to cancel. This ensures you don’t miss out on the size you actually want, as email responses can be delayed during peak times.

Alternatively, email info@bared.com.au.

I only received half my order?

If you ordered multiple pairs of shoes, they may be shipped separately, depending on the location of the stock. You will receive shipping notifications when your order is sent. Please allow a couple of extra days for your second pair to arrive, before you start to panic! ;)

Remember, during sale periods items may take up to 10 business days to be shipped.

Website

Are the items in my cart reserved?

Adding shoes to your cart does not reserve the stock. Your shoes will only be secured once you have completed checkout.

The website has sold out of my size. Is it available in-store?

If your size isn’t showing up on our website then we are out of stock across all of our stores. Sign up to be notified when the item is restocked by selecting your size, and clicking ‘Email when restocked’.

You've sold out of my size! Can you let me know when it's back in stock?

No worries! We’ll happily notify you via email if you’re waiting on a style to be restocked.

Please make sure you’re logged into your account, select the size you’re after, click ‘Email When Restocked’, and we’ll get back to you!

Help! I can't make a profile on your website.

Please ensure you’ve correctly filled in the required fields that feature a red star. If you're still having trouble, please chat with us live in real-time, just look out for the blue bubble.

Alternativately, email info@bared.com.au or call +613 9509 5771.

I'm having issues with your website!

If you’re experiencing any technical difficulties with our website, please chat with us live and we'll help you straight away!

Help! I'm getting an error message at checkout.

If you’re receiving an error message when attempting to purchase, we suggest removing the items from your cart, logging out of your account, refresh your browser, log into your account and try purchasing again.

If you still have no luck, there are two common reasons you may see an error message at checkout: the address you have listed in your profile doesn't match your card's billing address, or we have sold out of an item you're trying to purchase (our website will not accept a payment for a shoe we do not have).

You can check your billing address is correct by clicking your name in the top right-hand side of the screen, and editing your Personal Information. If your billing information is correct and you are still experiencing difficulties, try emptying your cart and re-adding the items you're wishing to purchase. If you're unable to re-add them, they have unfortunately sold out.

If you still experience difficulties, please chat with us live, just look for the blue bubble.

Alternatively, call us on +613 9509 5771 or email us at info@bared.com.au. We’re readily available seven days a week, during business hours.

Payment

Do you have AfterPay?

We don’t offer AfterPay at this stage, however, we have an awesome lay-by policy! With no time limits, and only a minimum 25% deposit, you can start one either in-store or over the phone on (03) 9509 5771.

Alternatively, you can Shop With Klarna! Klarna makes online shopping super easy, spreading the cost of your shoes over four interest-free instalments, automatically charged every two weeks.

Do you accept AMEX?

Yes! We accept AMEX in-store, and to pay using AMEX on our website, simply enter your card details at checkout.

Social Competitions

If I have won a pair of shoes, can I exchange them if they're not quite right?

Of course! If you're located within Australia, we'll happily exchange your shoes if they're not right. Simply email info@bared.com.au with your request and we'll arrange them to be sent along with a returns label.

If you're located outside Australia, we're more than happy to cover one round of return shipping & taxes! Unfortunately, due to the high costs of international exchanges, it will be at your cost after that.

How do you select your competition winners?

At random! We want to be fair to each and every entrant that's why all our competition winners are selected at random using the online platform, Easy Promos.

We pay a monthly subscription to use the platform so every competition is fair, legal and honest.

More?

Does Bared have a VIP program?

We're introducing this toward the end of 2020! Customers who have spent $1500 in the preceding 18-month period will enjoy VIP benefits. We're still working on the ins and outs of our VIP program, but you can check your VIP status in your customer portal.

Sign up or log in to our website, and click on your name to access your customer portal. VIP status will be recalculated at the end of each calendar month.

I'm wondering...

If you have any further questions, we'd love to hear from you! Chat with us live on our website, just look for the blue bubble.

Alternatively, call us on +613 9509 5771, or email info@bared.com.au.

We only send open-worthy emails!

Pop your email here and we’ll prove it. We'll keep you up to date with new arrivals, collaborations and promotions.

I am interested in

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